SCRIPTS - Emotional Intelligence - [39 Questions Emotionally Intelligent Leaders Ask](https://www.forbes.com/sites/melodywilding/2020/08/10/39-questions-emotionally-intelligent-leaders-ask/)  - When you want someone’s reaction to information - What do you make of what I've shared? - What do you think is best? - How does this look to you? - What would you add or change? - How do you feel about it? - What's your impression of X? - How does this fit into your plans? - When you need clarification - What do you mean? - What does it feel like? - What is the part that is not yet clear? - What do you want? - What's your desired outcome? - When you want them to elaborate - Can you tell me more? - What else? - What other ideas/thoughts/feelings do you have about it? - What is an example? - On a scale of 1 to 10 how urgent/serious is X? - What is the hardest/most challenging part for you? - When you want people to think outside the box - What is here that we want to explore? - What part of the situation have we not yet explored? - What other angles can you think of? - What are our other options? - What assumptions can we let go of? - What’s the best outcome we can imagine? - When you want to understand why something happened - What contributed/caused it? - What led up to it? - What have you tried so far? - What did we learn from X? - How could you turn this around next time? - When you want someone to implement and follow-through - What is the action plan? - What could be our first step? - What progress have you made so far? - What support do you need to accomplish it? - What could get in the way? - When someone is naysaying or resistant to your ideas - Before we get into drawbacks, can you share some reasons you think this will work? - What suggestions do you have for improvement? - What would you like to see change for the better? - What’s working right now? - Let’s operate from the assumption that we will be successful. How does that shift your perspective and ideas about what to do next?