## Diffusing Difficult Conversations Source URL:: <https://randomminds.substack.com/p/diffusing-difficult-conversations?utm_campaign=post&amp>;utm_source=twitter> ### Highlights > [!quote]+ %%Updated on Mon Sep 12 2022 21:31:03 GMT-0400%% > > Phrases like: “I can see where you’re coming from…” “That’s an interesting perspective,” and “thank you for sharing with me,” are all good additions to your toolkit. Repeat to them what you think you’ve understood from their comments, both reinforcing that you’ve been actively listening and giving them a chance to correct themselves if needed. Focus on what the person is saying, rather than the person themselves.