How to Win Friends and Influence People (Dale Carnegie) - Fundamental Techniques in Handling People - Don't criticize, condemn or complain. - Give honest and sincere appreciation. - Arouse in the other person an eager want. - Six ways to make people like you - Become genuinely interested in other people. - Smile. - Remember that a person's name is to that person the sweetest and most important sound in any language. - Be a good listener. Encourage others to talk about themselves. - Talk in terms of the other person's interests. - Make the other person feel important - and do it sincerely. - Win people to your way of thinking - The only way to get the best of an argument is to avoid it. - Show respect for the other person's opinions. - Never say, "You're wrong." - If you are wrong, admit it quickly and emphatically.Begin in a friendly way. - Get the other person saying "yes, yes" immediately. - Let the other person do a great deal of the talking. - Let the other person feel that the idea is his or hers. - Try honestly to see things from the other person's point of view. - Be sympathetic with the other person's ideas and desires.Appeal to the nobler motives. - Dramatize your ideas. - Throw down a challenge. - Be a Leader: How to Change People Without Giving Offense or Arousing Resentment - A leader's job often includes changing your people's attitudes and behavior. Some suggestions to accomplish this: - Begin with praise and honest appreciation. - Call attention to people's mistakes indirectly. - Talk about your own mistakes before criticizing the other person. - Ask questions instead of giving direct orders. - Let the other person save face. - Praise the slightest improvement and praise every improvement. - Be "hearty in your approbation and lavish in your praise." - Give the other person a fine reputation to live up to. - Use encouragement. - Make the fault seem easy to correct. - Make the other person happy about doing the thing you suggest.